Terms & Conditions
These are the terms and conditions (“Terms”) governing the use of this website and the agreement that operates between us and you. These Terms set out the rights and obligations of all users (“you” / “your”) and those of (“us” / “our” / “we”) in relation to the goods and/or services offered by us through this website or any of the other sites to which we may link.
Before you proceed to make payment at the end of the ordering process, please carefully read these Terms and our Privacy Statement. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Privacy Statement. If you do not agree to all of the Terms and the Privacy Statement, please refrain from accessing our website and do not place an order.
If you have any questions about the Terms or the Privacy Statement, you may contact us through our contact web form.
If you are under the age of 18, you must have the explicit permission of your parent/s or guardian. You represent and warrant that all required information you provide is truthful and accurate and that you are legally capable of entering into binding contracts.
These Terms are important for both you and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business.
You may only use the website to make legitimate enquiries or orders. You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website and our services or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities such as but not limited to scraping, data mining, data extraction, data harvesting, iframes, or article spinning on or in relation to our website without our express written consent.
You must not use this website or any part of it to transmit or send unsolicited communications.
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
If you wish to make any use of material on our website please leave a message through our contact web form.
We may provide hyperlinks to third party websites, such links are not an endorsement of any products or services provided on or via such websites. The use of such links is entirely at your own risk and we accept no responsibility or liability for the content, use or availability of such websites. We have not, or obligated to, verify the truth, accuracy, reasonability, reliability, and completeness of any content of such websites.
You will be required to provide personally identifiable information and full payment before we can process your order. No contract in respect of any products shall exist between you and us until your order has been accepted by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched. The contract for the purchase of a product between us will only be formed when we send you the Shipment Confirmation. The contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.
We reserve the right to accept, modify, or reject any order for any reason whatsoever and in whole or in part, including if adequate facilities or resources are not available to fulfil your order. If we reject your order (or part of your order), any money paid by you in relation to the rejected part of that order shall be refunded and we shall have no further liability to you in relation to the rejected part of that order.
We reserve the right to withdraw or amend any products and services at any time without notice or explanation and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable if for any reason our website or services are unavailable at any time, or for any period.
While we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any products you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the products you will receive a full refund. We are under no obligation to sell the products to you at the incorrect price (even after we have sent you an Order Confirmation)
The prices displayed on our website exclude taxes, duties and delivery costs.
By using our services, you consent to us contacting you via email or other electronic means. To opt out receiving electronic communications, leave us a message via our contact web form.
Payment can be made online via PayPal. We currently do not accept cash, cheques or any other payment form. Cards are subject to validation checks and authorisation by your Card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery.
We will not be held liable for any losses as a result of unauthorised use of your debit/credit card or your bank details by any other party.
Any delivery times specified are estimates only and we cannot be held responsible for the performance of our freight providers. Delayed delivery is not a basis for cancellation of the order or a request for compensation. We are not responsible for misdirected shipments if you have provided us with an incorrect delivery address.
We takes great care in packaging our products for shipping. Should any product is lost or damaged during shipping, we are not responsible for reprinting, refund or any other method of compensation to the customer. Orders are insured for the value of the ordered items by default. It is the responsibility of the customer to collect any insurance directly from the freight provider if the product is lost or damaged in transit.
You agree to pay all fees and charges incurred in relation with your orders including but not limited to, if any, taxes, insurance, shipping and handling fees, customs clearance and import duties.
The Products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is the later.
Prior to completing your order and uploading your file, you must ensure that you have checked and preview your design carefully, the design, product and quantity you have chosen fully meet your requirements and you wish to proceed with the order. You understand that once submitted, your order cannot be altered or cancelled due to the automated systems we utilise. We have no obligation to proof, edit or change any of the content.
We are not responsible for mistakes you make including, without limitation, low quality images that may appear blurry in print, the choice of layouts, text style or colour, unfinished text, typographical, spelling and grammatical errors or any other creative inputs you make.
Please be aware that although we uses advanced digital equipments and colour calibration techniques to produce your orders, there may be slight colour variations between items or between your computer screen and the actual product. These slight colour variations are normal and do not constitute a reason for refund.
You are prohibited from posting, uploading or sharing any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, or profane material or any material that could constitute or encourage conduct that would be considered objectionable in any way, a criminal offence, give rise to civil liability, or otherwise violate any law.
We carefully screen each product for any damage or defect due to errors in our production process before they are packed for shipment. If you have any complaint or dissatisfaction with our product, please write to our Customer Service and send us the picture(s) of the defective area. If the defect is due to our manufacturing processes, we will, at our discretion, offer to repair or replace the product. All defective product must be returned to us within 14 days upon our request.
Please take good and reasonable care of the product whilst in your possession, and where possible original boxes, instructions/documents and wrappings should be retained and used for the return of the product. You are under an obligation to make sure that the product are returned in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against you for breach of statutory duty.
We may generate gift vouchers and promotional codes that may be used at the time of purchase of a product for the value or discount stated on such gift vouchers or promotional code. Gift vouchers and promotional codes are valid for one time use on a single transaction only and are non-refundable, non-transferable and not redeemable for cash or any other vouchers or codes. They cannot be used in conjunction with any other offer and must be redeemed by the expiration date.
You may be required to pay for any additional amount if your order exceeds the voucher value. However if your order is less than the voucher value, you forfeits the remaining balance.
We are not responsible for any loss or theft of any gift vouchers or promotional codes.
Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product.
Where content is specifically made available for redistribution, it may only be redistributed within your organisation. Our status (and that of any identified contributors) as the authors must always be acknowledged.
Our Software, both online and offline product designer modules are a non-exclusive and non-transferable software provided and available for personal, non-commercial use to allow customer to create and design personalised products, for production by us only. Any updates, design and templates will be considered as part of the Software.
You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, attempt to derive the source code of, modify, reproduce, or create derivative works of the website and Software or any part thereof or otherwise tamper with any of the security technology, or to attempt or assist another person to do so. If you breach this restriction, you may be subject to prosecution and damages.
By using and/or downloading our Software, you hereby understand and accept that we do not guarantee our Software is free from viruses, errors or any contaminating or destructive codes, such as worms, malware or Trojan horses.
We do not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through this website. You acknowledge that any reliance on any such opinion, advice, statement, or information shall be at your own risk.
Your use of and browsing of this website is at your own risk. Neither us nor any other party involved in creating, producing, or delivering this website is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, inability to use or results of the use of, this website.
Without limiting the foregoing, everything on this website is provided to you “AS IS” without warranty of any kind. We hereby disclaim all warranties and conditions with regards to the information, products and/or services either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement.
We also assume no responsibility, and shall not be liable for loss of income, revenue, business, profits, contracts, or goodwill, loss of or corruption of data, and for any loss or damage of any kind arising and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.
You agree to indemnify and hold us, our subsidiaries, affiliates, officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including attorney’s fees, made by any third party due to or arising out of your use of this website and our services in violation of the Terms or your violation of any law or the rights of a third party.
We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following – strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government; and any shipping, postal or other relevant transport strike, failure or accidents. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. A waiver by us of any default shall not constitute a waiver of any subsequent default. If any provision of the Terms is held invalid, unlawful or unenforceable to any extent, the remainder of the Terms shall continue to be valid to the fullest extend permitted by law. We may assign our rights under the Terms to any third party without notice or consent.
We reserve the right, at our discretion, to amend or delete portion of our Terms at any time without notice and will post those changes on the website. It is your responsibility to regularly review our Terms to determine if there have been any changes. If you have any questions or comments about our Terms, you can contact us via our contact web form.